Featured in WorkCompWire’s “Leaders Speak” series, this article focuses on fixing the problems already facing workers’ comp, saying that if we continue to fret about what might happen in the future without focusing on the present, those problems will surely develop. We can prevent a lot of what we are worried about if we take a look at our current claims handling operations.

“As an industry we have historically been looking in the rear view mirror to assess operational challenges long after the opportunity has passed to mitigate those things that, given the opportunity to address, would result in better outcomes for injured workers and better fiscal health for payers.”